Privacy Policy

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Sew by Me Privacy Policy

The type of personal information we collect 

We currently collect and process the following information:

- Name and address information for the purpose of fulfilling your order.

- Details of your order.

- Name, email address and telephone number for the purpose of contacting you to answer your questions.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

- Fulfilling your order.

- Retaining details of your order so that we can respond to queries about the order or product.

- In order to be able to answer your questions.

- In order to send you information about our products if you choose to opt-in to subscribe to receive this information.

This information is shared with GoDaddy.com LLC who provide web site and payment processing services for us.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting [contact details]

(b) We have a contractual obligation.

 How we store your personal information 

Your information is securely stored.

- We keep information about your order for 6 years. We will then dispose your information by deleting the information related to your order.

- We keep information about your subscription for marketing information until you choose to unsubscribe.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sewbyme@outlook.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sewbyme@outlook.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk